Service Archives - Justine Lackey

Want More Moolah? I Got You

by Justine Lackey | Jun 19, 2023 | Service

Ahhhhh Service. As you might recall, Service is one of the 4 S’s in my Bookkeeper’s Business Incubator (BBI) (Sales, Systems, Service, and Skills). It’s an incredibly important component of any successful bookkeeping business for a very few simple reasons: 1️⃣ If...

Master the art of retaining high-paying clients

by Justine Lackey | May 15, 2023 | Service

Ya wanna know why Service is a pillar of my Bookkeeper’s Business Incubator? Because you can be the best salesman in the world, have the most beautiful chef’s kiss👩‍🍳💋 systems in place, but if you aren’t providing an exceptional level of service to your clients… womp...

How to Start a Bookkeeping Business

by Justine Lackey | Apr 26, 2023 | Marketing, Sales, Service, Skills, Staff, Teams & HR, Systems, Taxes

Are you a bookkeeping professional who is ready to branch out and start a new bookkeeping business instead of working for someone else? Maybe you are a new mom looking for business ideas for home-based businesses? Starting a bookkeeping business is a great way to...

The Worst Decisions I Made as a Bookkeeper Business Owner

by Justine Lackey | Apr 14, 2023 | Life Wisdom, Sales, Service, Skills, Systems

Like Cher, I too sometimes wish I could turn back time. But alas, that’s not possible (yet!🤞). So instead, I’ve got to put on my big girl pants and turn my mistakes into life lessons — since that’s what us lady leaders are supposed to do. In my last post, I shared the...

The Best of Decisions I Made as a Bookkeeper Business Owner

by Justine Lackey | Mar 31, 2023 | Life Wisdom, Sales, Service, Skills, Systems

With over 15 years of experience owning a virtual bookkeeping business, I think it’s fair to say I’ve had my share of ups and downs. So for today’s post, I’m highlighting the best decisions I’ve made as a bookkeeper — specifically in relation to the core components of...

Great Expectations

by Justine Lackey | Jul 15, 2022 | Service, Staff, Teams & HR

Great expectations require great communication Imagine sitting down at a restaurant and ordering fish tacos. Your plate arrives, and you’re disgusted by what you see. The fish is fried instead of grilled, they’re smothered in pickled onions (yuck) and you’re missing...